Support & Assurance
Warranty & Service Support
Every system we install is covered by a published manufacturer warranty and backed by our in-house service team, not subcontracted or passed to a third party.
Two Layers of Coverage
Products installed by Five Eight Twelve carry two distinct warranties: the manufacturer's product warranty (frame, fabric, motor) and our own installation workmanship coverage. We act as the single point of contact for both, so you don't deal with overseas factories or third-party service agents.
Manufacturer Warranty
Each product line carries its own factory warranty. Coverage varies by brand and component: frame, fabric, motor, and controls are typically warranted separately. Typical terms range from 2 to 10+ years depending on the component, with some brands offering a limited-lifetime term on structural components.
- ✓Registered against your project at install
- ✓We file claims on your behalf
- ✓Parts sourced directly from the manufacturer
Five Eight Twelve Installation Warranty
Our installation workmanship coverage is product-specific and applies in addition to the manufacturer warranty. Retractable awning installations carry a 1-year labour warranty; fixed frame storefront awnings carry layered structural coverage of up to 10 years on the aluminum frame, with 5 years on paint, fabrication, and installation workmanship. Full terms are below.
- ✓Certified installer teams
- ✓Service handled in-house, not subcontracted
- ✓Annual maintenance plans available
Our Installation Warranty by Product
Five Eight Twelve Contracting Inc. issues a written warranty certificate at substantial completion of every project. The terms below are reproduced from those certificates and are governed by the laws of the Province of British Columbia.
Retractable Awnings
One-Year Installation Labour Warranty
From the date of installation. Original purchaser, original location.
Five Eight Twelve warrants that the labour associated with the installation of a retractable awning will be free from defects in workmanship for a period of one (1) year from the date of installation. We will, at our sole discretion, repair or correct any installation-related labour defects at no additional labour cost.
What Is Covered
- ✓Improper mounting or fastening of brackets or hardware
- ✓Installation-related alignment or tensioning issues
- ✓Labour required to correct installation workmanship defects identified within the warranty period
What Is Not Covered
- ✕Normal wear and tear
- ✕Misuse, abuse, neglect, or improper operation
- ✕Weather-related damage including wind, storms, snow, ice, or acts of God
- ✕Manufacturer-covered defects in fabric, frame, motors, or components
- ✕Alterations or repairs by parties other than Five Eight Twelve
- ✕Electrical or motor issues unless caused by installation labour
Fixed Frame / Storefront Awnings
Layered Structural Warranty
10-year frame, 5-year paint, 5-year fabrication & installation.
Aluminum Frame Structure
10 Year LimitedAluminum tube frame structure warranted against structural failure resulting from corrosion under normal environmental conditions, from the date of substantial completion.
Powder Coating / Marine Grade Paint
5 Year LimitedPowder coating or marine-grade paint finishes applied by the Contractor are warranted against peeling or adhesion failure under normal atmospheric exposure. Normal fading, chalking, abrasion, and chemical damage are excluded.
Fabric & Vinyl Covers
Manufacturer WarrantyFabric and vinyl covers are covered solely under the respective manufacturer warranties. Typical coverage includes Sunbrella® fabric for 10 years and 18oz vinyl products for 5 years. The Contractor provides no additional warranty beyond the manufacturer's stated terms.
Fabrication & Installation
5 Year LimitedWorkmanship including welding seams, structural assembly, and anchoring installation is warranted against defects materially affecting structural integrity, from the date of substantial completion.
Wind & Snow Load Design
Per BC code at time of installAwnings are fabricated to meet typical wind and snow load requirements applicable within British Columbia at time of installation unless otherwise contracted. Extraordinary weather events, Acts of God, and loads exceeding design parameters are excluded.
Engineering & Permits
Not included by defaultStamped structural engineering drawings, calculations, and municipal permits are not included unless specifically requested in writing and contracted separately. Additional fees apply.
Both warranties are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada. Disputes are subject to the exclusive jurisdiction of the courts of British Columbia. Full warranty certificates are provided at project closeout.
Manufacturer Warranty Summary
Every term below is sourced directly from the manufacturer's published warranty page or warranty booklet. Click the source link in each row to read the full terms. Exact warranty conditions, exclusions, and registration requirements are always defined by the manufacturer's current published policy at the time of purchase.
Manufacturers occasionally update their warranty terms. The document registered to your project at install time is the authoritative reference.
| Brand / Category | Frame / Housing | Fabric / Mesh | Motor / Controls | Key Conditions & Source |
|---|---|---|---|---|
Stobag Retractable awnings & shading | 2 years standard on finished products; extends to 5 years when the end customer completes online registration with Stobag within 90 days of installation | Covered separately by the fabric manufacturer (see fabric rows below) | 5 years standard on motors and controls (2 years base + 3 years additional, no registration required) | Warranty registration is the end customer's responsibility and must be completed at stobag.com within 90 days of delivery / installation. We provide the registration link and instructions in your project closeout. Excludes shipping, removal/install labour, lighting, and glass. Stobag Warranty Policy ↗ |
KE Outdoor Design Pergolas, louvered roofs, retractable awnings (Kedry, Bavona, Gennius, Pergolino) | Limited Lifetime on Kedry Prime framework; paint finish 5 years; braid wear 1 year | Covered by the fabric manufacturer | 5 years on motors and electronics (all brands) | Terms apply to the original purchaser and original installation location. Full booklet is the authoritative document. KE 2025 Warranty Booklet (PDF) ↗ |
ShadeFX Retractable canopies | 12 years on mechanism: years 1-5 parts + labour + shipping; years 6-12 prorated parts only | 10 years on Sunbrella; 7 years on other fabrics | Covered by the motor manufacturer's warranty | Warranty runs from date of shipment and applies to the original purchaser. shadefxcanopies.com/warranty ↗ |
Mitjavila Retractable awnings | 5 years on frame and arms | 10 years on Tibelly fabric (colour and wear) | 5 years on motor | US/Florida warranty page referenced; excludes pressure-washing, chemical cleaners, and general abuse. Confirm Canadian terms with us before purchase. mitjavilaflorida.com/warranty ↗ |
Phantom Screens Retractable screens | Limited Lifetime on screen components | Mesh is excluded as a consumable item | 5 years on motors and manual gears; 1 year on electronics, remotes, and receivers | Original purchaser and original installation location only. Non-transferable if the home is sold. 24-month labour warranty. phantomscreens.com/support/warranty ↗ |
Sunbrella (Glen Raven) Shade fabrics | N/A | 10 years limited on colour and strength; years 1-5 include labour reimbursement up to $65 per linear yard | N/A | One of the strongest fabric warranties in the industry. Excludes damage from improper cleaning, chemical exposure, or misuse. Sunbrella 10-Year Limited Warranty (PDF) ↗ |
Dickson Shade fabrics (Orchestra, Opera) | N/A | 10 years rot-proof + colourfastness: years 1-8 full replacement; year 9 = 30% discount; year 10 = 15% discount | N/A | Claims must be submitted within 10 days of defect discovery. Spark and Evasion fabric lines carry 5-year terms. dickson-constant.com/en/guarantee-conditions ↗ |
Sattler Acrylic awning fabrics | N/A | 10 years on residential acrylic fabric lines | N/A | Valmex is Sattler's PVC-coated technical line and is covered under a different document. Ask us for the specific warranty that applies to your fabric. usa.sattler.com/shade ↗ |
Somfy Tubular motors and controls (RTS, io-homecontrol, TaHoma) | N/A | N/A | 5 years from the date stamped on the product, against defects under normal and proper use | The warranty runs to the dealer (us), not directly to the consumer. We handle claims on your behalf. Voided by improper installation or drilling the motor housing. somfypro.com/warranty ↗ |
Gaposa Tubular motors (XS, MO series) | N/A | N/A | 5 years from date of installation, similar terms to Somfy | Claims submitted via the dealer. Exact terms on the data sheet shipped with each motor. gaposa.it/eng ↗ |
Talius Roll shutters, Habitat Screens, Awnings, FlyScreens | 10 years limited (umbrella warranty) | 10 years limited (umbrella warranty) | 10 years limited (umbrella warranty) | Talius publishes a combined 10-year limited warranty across their full product family. Exact component-level breakdown is provided on the warranty card shipped with each unit. Ask us for a copy before purchase. talius.com/warranty ↗ |
Brands where terms are issued with the unit
For the following brands, warranty terms are distributed via the warranty card that ships with the product rather than published on a public web page: Markilux, Solidux, Pentagon Shutters, Weinor, Llaza, Corradi, Vanguard, Cornell Cookson.
We provide a copy of the manufacturer's authoritative warranty document at install. If you'd like to see the exact terms for one of these brands before purchase, contact us and we'll supply the current warranty card.
What's Covered
- ✓Manufacturing defects in frame, fabric, motor, and controls per the manufacturer's published terms
- ✓Premature fabric fade, colour loss, or seam failure within the brand's specified timeframes
- ✓Motor or sensor failure under normal operation within the motor warranty period
- ✓Installation workmanship, including brackets, fasteners, wiring, and sealing, per your project contract
- ✓Electrical integration we performed with your building systems
What's Not Covered
- ✕Damage from wind, storms, or weather above the system's rated operating limits
- ✕Neglect, improper use, or operation outside the manufacturer's published specifications
- ✕Modifications or repairs made by anyone other than Five Eight Twelve or a manufacturer-authorized technician
- ✕Normal cosmetic wear (minor fabric fading within spec, surface scratches)
- ✕Damage caused by third-party trades after our installation (painters, roofers, landscapers)
- ✕Cleaning-related damage on fabric, particularly pressure-washing, bleach, or solvent exposure (specifically excluded by Sunbrella, Dickson, and Mitjavila)
- ✕Acts of nature beyond reasonable weather exposure (earthquakes, falling trees, hail)
Important Terms to Know
Stobag 5-year extension: customer registration required
Stobag's warranty extension from 2 to 5 years on finished products is free, but requires the end customer to register the product online at stobag.com within 90 days of installation. Without registration, coverage defaults to the 2-year base term.
We include the registration link and instructions in your project closeout documentation so it's straightforward to complete. Motors and controls carry a 5-year term as standard, with no registration required.
Transferability varies
Several manufacturer warranties are tied to the original purchaser and original installation location. Phantom Screens, KE Outdoor Design, and ShadeFX are all non-transferable to a new homeowner if the property is sold. If resale is a consideration, talk to us about options before specifying.
Motor warranties run through us
Somfy and Gaposa both extend their motor warranties to the authorized dealer, not directly to the end consumer. In practice this means we handle all motor warranty claims on your behalf, so you don't contact Somfy or Gaposa directly.
Sunbrella's labour reimbursement
Sunbrella's 10-year limited warranty includes labour reimbursement of up to $65 per linear yard during years 1-5, one of the strongest fabric guarantees in the industry. This is worth flagging specifically because few competitors offer a labour component.
Engineering & permits: separate scope
Stamped structural engineering drawings, calculations, and municipal permits are not included in our standard fixed frame storefront awning installations unless specifically requested in writing and contracted separately. Additional fees apply. If your project requires permits or stamped engineering, let us know early so it can be scoped properly.
Filing a Warranty Claim
We manage the entire claim process so you don't have to deal with the manufacturer directly.
Submit a written claim with photos and proof of completion date
Email us at projects@fiveeighttwelve.com with the project name or address, the affected product, photographs of the issue, and proof of the substantial completion / installation date. Written submission with photographs is required under the warranty terms.
Inspection and remote diagnosis
Five Eight Twelve reserves the right to inspect the installation prior to approving repairs or replacements. Motor, sensor, and control issues can often be diagnosed remotely first, which avoids unnecessary site visits and speeds up parts ordering.
Repair or replacement at the Contractor's discretion
Where covered under manufacturer warranty we order replacement parts directly and handle the paperwork. For installation-related issues we schedule a service visit. Liability is limited to repair or replacement; incidental and consequential damages are excluded.
Verify and document
Service work is performed by our own installers or an authorised representative. On completion we verify operation end-to-end and leave documentation covering the work performed and any parts replaced.
Maintenance Extends Warranty Value
Most warranty claims we see are avoidable. A retractable awning left extended through a winter storm, a roll shutter operated when the track is jammed with debris, or a motor flooded because the drip loop wasn't inspected. None of these are covered, but all are preventable with light annual maintenance.
We offer annual maintenance programs for shade and security systems across the Lower Mainland and Vancouver Island. A typical visit includes fabric and seam inspection, mechanism lubrication, sensor calibration, firmware updates on smart controls, and a written report on current condition. Clients on an annual plan see noticeably fewer warranty claims and longer product life overall.
For winterizing guidance, motor care, or fabric cleaning, see our annual awning maintenance guide and our winterization checklist for BC homeowners.
Your Design Dreams Delivered.
Ready to plan your project?
Have an issue with a system we installed? Contact us and we'll get it resolved quickly. Warranty or not, we stand behind the work.
